The new Outsourcing

At the core of outsourcing is an apparent contradiction: the more a client company outsources to an outsourcing provider, the more necessary it becomes for the outsourcing provider to behave as an integral part of the client company. And, even though outsourced functions should be capable of being ring-fenced for precise ‘detachment’ from the host company, where an enterprise outsources multiple functions across several countries, it is particularly important that there is an alignment with the strategy, values and culture of the client company. Only then is the outsourcing provider able to assess and respond to technological, economic and market factors that may impact the client company’s strategic goals, as if it were an internal part of the client organization.

This dynamic affects account management generally, but has profound implications for both camps, because the reliable delivery of value for outsourcing clients depends on the provision of tools and insights to enable change very early in response to technological, economic and market shifts that affect their strategies.

How do the changes affect the Value Propositions of outsourcing providers? Download your free copy of The Changing Face of Outsourcing